Terms & Conditions
Price, specification, and terms are subject to change without notice. Solar Chef is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and the respective manufacturers handle technical support. Customer pays return shipping on all services. Solar Chef reserves the right to refuse service to anyone.
Solar Chef accepts the following Payment Methods
- American Express
- Prepaid Company Check
- Personal Check
- Cashier Check
- Money Order
(Orders will be processed and shipped after the receipt and clearance of a Check or Money Order. Allow 7 to 10 business days for checks and 2 days for Cashier’s Checks or Money Orders to clear. )
Bank Wire Transfer for orders over $1000. (Banks generally charge anywhere from $15 to $25 for this service.)
Note: Transactions over $2500.00 must be done by wire transfer. A $25 fee will be assessed for any checks that are returned.
CREDIT CARD AUTHORIZATION
Credit card issuers may place a temporary “authorization hold” on your account to verify that funds are available for a given purchase. In the event that the security code or billing address supplied by you does not match the records of your card issuer, the transaction will be voided and Solar Chef will not accept your payment. However, the card issuer may take up to 7 days to release the funds back into your account. Please contact your credit card issuer for more information on their authorization policies.
GENERAL TERMS AND CONDITIONS
Solar Chef Purchase Agreement:
By accepting delivery of any product delivered from Solar Chef (“Solar Chef, Inc.”), you (“Customer”) agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Solar Chef. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Solar Chef.
Payment Terms on Orders:
An order is not binding upon Solar Chef until it is accepted. Solar Chef must receive payment before it will accept an order unless otherwise previously agreed in writing. Payment for product(s) ordered is due prior to shipment. Customer can make payment by check or money order, credit card, wire transfer, or some other method prearranged with Solar Chef.
Shipping Charges/State Taxes:
Shipping for many of our items can only be done through Freight and can be quite costly. Please make sure that any and all shipping costs reflected on your invoice are understood. Freight prices change all the time so freight re-calculations may be necessary if payments are not received in a timely manner. Your completed invoice should include shipping and handling charges as well as applicable state sales tax.
You can expect your order to be processed within two business days. Solar Chef aims to ship your order within 5 days of order placement unless otherwise communicated.
If you need an item by a certain date, please check with your sales person regarding availability of the item and shipping options.
Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Estimated ship dates will be provided however please note that these dates are “estimates” and not guaranteed to arrive on that date.
Solar Chef will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.
You may change your order, provided that your order has not yet been processed and shipped. If items have shipped the normal restock fee of 15% will apply. Please contact your sales person directly with any changes to be made and please have your order number available. Orders shipped via freight cannot be changed once in transit.
Solar Chef and Solar Chef’ vendors carefully prepare and inspect all shipments. CUSTOMERS MUST INSPECT THEIR SHIPMENTS UPON DELIVERY PRIOR TO SIGNING THE RELEASE. CUSTOMERS WHO WILL NOT BE SIGNING FOR THEIR ORDER WHEN IT IS DELIVERED, ARE RESPONSIBLE TO SEE THAT THE PERSON SIGNING HAS READ AND UNDERSTANDS Solar Chef’S TERMS AND CONDITIONS.
i.e.: An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt “Concealed Damage Possible”.
IF THERE IS DAMAGE TO THE SHIPMENT, THEN YOU MUST REFUSE THE PACKAGE AND CONTACT Solar Chef IMMEDIATELY!
To cancel your order, please call during our normal business hours and speak with your sales representative or someone in our Customer service department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped.
Solar Chef is only a distributor. Products sold by Solar Chef are not manufactured by Solar Chef therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer’s warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Solar Chef bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
Solar Chef product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
Solar Chef strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Solar Chef at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on the Solar Chef website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one’s own product research. Please remember to consider, you, our valued customer, are ultimately responsible for any purchase decision.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statement of any other site that collects personally identifiable information.
Security: Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. Credit card information is not stored on our computers once an order is completed so you will be asked to provide your credit card information with each new order.
Solar Chef respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for internal purposes only and never shared or sold.
LIMITATION OF LIABILITY: IN ALL CIRCUMSTANCES Solar Chef’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Solar Chef SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Solar Chef SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Solar Chef IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Title & Risk of Loss:
Solar Chef will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Solar Chef reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Solar Chef to sign appropriate documents on Customer’s behalf to permit Solar Chef to protect its purchase money security interest. Solar Chef will advise Customer of estimated shipping dates, but Solar Chef will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction:
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Solar Chef and Customer shall be governed by the laws of the State of Florida, without regard to its conflicts of law rules. Specifically, the United Nations Convention on the International Sale of Goods shall not govern the validity, interpretation, and performance of this agreement. Solar Chef and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Arizona, Maricopa County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Solar Chef that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Florida law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with Solar Chef’s invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Solar Chef and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Solar Chef and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.